Refund & Returns Policy
Your satisfaction is our priority. 30-day returns, no questions asked.
About Our Fulfillment Model: Morivin sources premium garden tools from trusted international suppliers and ships them directly to you. This efficient approach allows us to offer competitive prices while maintaining quality standards. All products come with full warranty protection and our 30-day returns guarantee.
Quick Summary
- 30-day returns from date of delivery
- Full refunds or exchanges available
- Free returns for damaged/faulty items
- 7-day refund processing after inspection
- UK Consumer Rights Act 2015 protection applies
1. Our 30-Day Return Policy
You have 30 days from the date you receive your order to return or exchange products. To be eligible for a return, items must be:
- Unused and in the same condition as when you received them
- In the original packaging with all accessories, manuals, and components
- Accompanied by proof of purchase (order confirmation email or receipt)
2. Return Options
Full Refund
If you're not satisfied with your purchase, you can return it for a full refund of the product price. Refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned item.
Product Exchange
If you'd like to exchange your product for a different item or variant, we're happy to arrange this. Simply contact us and we'll guide you through the exchange process. If there's a price difference, we'll either charge or refund the difference accordingly.
3. Return Shipping Costs
Change of Mind Returns
If you're returning a product because you've changed your mind or the product wasn't what you expected, you are responsible for the return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Damaged, Faulty, or Incorrect Items
If you receive a product that is damaged, faulty, or not as described, we will cover all return shipping costs. Simply contact us within 30 days, and we'll provide a prepaid return label or arrange collection at no cost to you.
4. How to Initiate a Return
To start a return or exchange, please follow these steps:
Step 1: Contact our customer service team at support@morivin.com with your order number and reason for return.
Step 2: We'll review your request and provide you with return instructions and the return address.
Step 3: Pack the item securely in its original packaging and ship it to us using the provided instructions.
Step 4: Once we receive and inspect the item, we'll process your refund or exchange.
Please do not send items back without first contacting us, as this may delay processing your return.
5. Refund Processing
Once your return is received and inspected, we will notify you via email about the status of your refund.
If approved, your refund will be processed automatically to your original payment method. Please allow 7 business days for the refund to appear in your account, depending on your bank or card issuer.
Original shipping costs are non-refundable unless the return is due to our error (damaged, faulty, or incorrect item).
6. Damaged or Faulty Items
We take great care in packaging your orders, but occasionally items may arrive damaged or develop a fault. If this happens:
Report Within 48 Hours
Please contact us within 48 hours of receiving a damaged item, including photos of the damage and packaging.
Faulty Products
If a product develops a fault within 30 days, contact us with details and photos of the issue.
Resolution Options
We'll offer you a full refund, replacement, or repair as appropriate. We will cover all return shipping costs in these cases.
7. Non-Returnable Items
The following items cannot be returned:
- Products that have been used, assembled, or show signs of wear
- Items missing original packaging, accessories, or components
- Products damaged due to misuse, neglect, or failure to follow instructions
- Items returned after the 30-day return period
8. Your Statutory Rights (UK Consumer Protection)
Important: This returns policy does not affect your statutory rights under UK consumer law. You have additional protections beyond our 30-day policy:
Consumer Rights Act 2015
Under the Consumer Rights Act 2015, you have the right to:
- A full refund within 30 days if goods are faulty
- A repair or replacement if a fault develops after 30 days (within 6 years in Scotland, 5 years in England/Wales)
- A partial refund if goods cannot be repaired or replaced
Consumer Contracts Regulations 2013
Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period to cancel your order without giving a reason (in addition to our 30-day return policy). This period starts from the date you receive your order.
9. Exchanges
We want you to have the right product for your needs. If you'd like to exchange an item:
- Contact us at support@morivin.com with your order number and the item you'd like instead
- We'll check availability and confirm any price differences
- Follow the return process for your original item
- Once received, we'll dispatch your replacement
For exchanges due to receiving a damaged or faulty item, we'll expedite the process and cover all shipping costs.
10. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- First, check your bank account or card statement again
- Contact your bank or card issuer, as processing times can vary
- If you've done this and still haven't received your refund, please contact us at support@morivin.com
11. Contact Us
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:
Email: support@morivin.com
Phone: +44 (770) 923 85 75
Address: 60 Grays Inn Road, London WC1X 8LU, United Kingdom
Business Hours: Monday to Friday, 9am to 5pm GMT
We aim to respond to all enquiries within 24 hours.
Last updated: January 2025 | This policy applies to all orders placed through morivin.com
